Dear Customer,

Despite our high quality standards, it can occasionally happen that an item is damaged or that an error occurs during delivery. We would like to apologize in advance for any inconveniences and assure you that we will process legitimate complaints quickly and without hassle.

Please note that we can only process your complaint if the following points are met:

• Complete Information: Only complaints with a detailed description of the relevant product (including quantity), the type of damage, and any other relevant details can be considered.
• Deadline: Complaints must be submitted no later than 3 working days after receipt of the goods.
• Original Packaging: The complained item must be in its original packaging.
• Freight Deliveries: For visible damage in freight deliveries, we require the delivery receipt with a note and signature from the carrier confirming the damage.

Please send your complaint in the following format to reklamation@biova.de:

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Company:
Customer Number:
Name:
E-Mail:
Phone Number (optional):
Invoice / Delivery Note No.:
Article Number:
Attachments: Please also include image evidence as an attachment

Detailed description of the complaint:

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Please use the email template below: